Privacy policy

Privacy and Data Protection Statement

Hunts Community Cancer Network (HCCN) is committed to protecting your privacy. This policy explains how we collect and use the personal information you provide to us whether online or via phone, mobile, e-mail, letter or other correspondence.

By using our website, any of our services, or providing us with any personal information we will assume you are agreeing to your information being used and disclosed in the ways described in this policy.

The links below can be used to navigate your way around this policy:

• Who we are?
• Data Protection Act
• What personal information do we collect?
• Payment information
• Why do we collect and how do we use your information?
• Information sharing and disclosure
• The accuracy of your information
• Under 16s
• Storing your information
• Our website
• Cookies
• Changes to the policy
• Your rights
• Privacy queries, questions & complaints

1. Who we are?

HCCN directly helps people take control of their care following a cancer diagnosis. We Work alongside the NHS funded nursing service, who provide a home-based service out of Hinchingbrooke Hospital, that supplements the work of the hospital and makes life easier. The charity works in four main areas: Exercise, Nutrition, Emotional Wellbeing and supporting the nurses, which covers technology and nurse training.HCCN is registered as a charity in England and Wales (registered charity number: 1163051)

2. Data Protection Act

In carrying out our day to day activities we process and store personal information relating to our supporters and we are therefore required to adhere to the requirements of the Data Protection Act 1998. We take our responsibilities under this act very seriously and we ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance with that Act and all other applicable data protection laws and regulations including, but not limited to, the Privacy and Electronic Communication Regulations.

3. What personal information do we collect?

Personal information is information that can be used to identify you. It can include your name, date of birth, email address, postal address, telephone number, mobile telephone number, fax number, bank account details, credit/debit card details and whether you are a UK tax payer so that we can claim Gift Aid (please rest assured we do not collect information about your actual tax payments, just whether you are a tax payer). We collect personal information about you when you ask about our activities, register with us (for example, registering for newsletters), make a donation to us, register for an event, apply to be a volunteer, engage with our social media, order products and services (such as our buddy bands or branded clothing), or otherwise give us personal information.

If you do nothing other than read pages or download information from our website, we may gather information about this use, such as which pages are most visited and which events or activities are of most interest.  This information can be used to help us improve our website and services and ensure we provide you with the best service.  Wherever possible, the information we use for this purpose will be aggregated or anonymised i.e. it will not identify you as an individual visitor to our website.  More information can be found in the section below entitled “Our website”.

We do not usually collect “sensitive personal information” about you unless there is a clear reason for doing so, such as participation in an event where we need this information to ensure we provide appropriate facilities for you.  We may collect health information if you tell us about your experiences of the hospital (for example, if you act as a case study for us); however, we will make it clear to you when collecting this information as to what we are collecting and why.

4. Payment information

We use Paypal to handle all our online payment processing and details of their privacy policy can be found here:

Paypal – privacy policy

5. Why do we collect and how do we use your information?

We may collect your personal information for a number of reasons, such as:

• to provide you with the services, products or information you have requested;
• to process any donation(s) we may receive from you;
• to ask you to help us raise money or donate money to our charity;
• to provide you with information about our work or our activities, that you have asked to receive;
• to send you the items you have ordered;
• to invite you to participate in surveys or research;
• for administration purposes e.g. we may contact you about a donation you have made or event you have expressed an interest in or registered for;
• for internal record keeping, such as the management of feedback or complaints;
• to analyse and improve the services we offer;
• the use of IP addresses to block disruptive use, to record website traffic or to personalise the way our information is presented to you to identify your approximate location;
• where it is required or authorised by law; and
• assessing your personal information for the purposes of credit risk reduction or fraud prevention (regrettably some people target charities for illegal purposes such as money laundering and, quite rightly, we are required to monitor financial activity and report suspected fraud to the appropriate authorities).

We may contact you for marketing purposes by mail, e-mail, telephone, mobile telephone, text or social messaging; in some cases, this will require getting your permission. We may also send you service communications via e-mail, text or social posting.

To comply with our obligations as a charity, we must take reasonable and appropriate steps to know who our donors are, particularly where significant sums are being donated.  This means that we may conduct research, including accessing information which is already publicly available, on prospective donors, partners or volunteers to ensure it would be right for us to accept support whether that is from an individual or organisation.  This will help to give assurance that the donation is not from an inappropriate source and to safeguard our reputation.  This does not mean that we will question every donation, nor that we will research lots of personal and other details about every donor.  Any information we do collect for this purpose will only consist of what is necessary for us to meet these requirements and will be processed in line with your rights.

It is your choice on the type of communications and information you receive about our charity and the ways in which you can get involved. You can change your mind at any time by contacting us:

Amanda Orchard, Bluebell View, Meadow Lane, Houghton, Cambs, PE28 2BP
Tel: 07834 214153
Email: amanda@hccnthecharity.org

We will not use your information for marketing purposes if you have asked us not to. However, we will retain your details on a suppression list to help ensure we do not continue to contact you.

6. Information sharing and disclosure

We will not sell or swap your information with any third party.

We may share your information with our data processors. These are trusted partner organisations that work with us in connection with our charitable purposes; and other entities that act as fundraisers for us, provide us with information and marketing (subject to your communication preferences) All our trusted partners are required to comply with data protection laws and our high standards and are only allowed to process your information in strict compliance with our instructions. We will always make sure appropriate contracts and controls are in place and we regularly monitor all our partners to ensure their compliance.

We may disclose your personal information to third parties if we are required to do so through a legal obligation (for example to the police or a government body); to enable us to enforce or apply our terms and conditions or rights under an agreement; or to protect us, for example, in the case of suspected fraud or defamation.

We do not share your information for any other purposes.

7. The accuracy of your information

We aim to ensure that all information we hold about you is accurate and, where necessary, kept up to date. If any of the information we hold about you is inaccurate and either you advise us or we become otherwise aware, we will ensure it is amended and updated as soon as possible.

8. Under 16s

If you are aged 16 or under, and would like to participate in an event, make a donation or get involved with us, please make sure that you have your parent/guardian’s permission before giving us your personal information. When we collect information about a child or young person, we will make it clear as to the reasons for collecting this information and how it will be used.

9. Storing your information

All of the information we store and process stays within the UK. policy.

We will keep your information for as long as required to enable us to operate our services but we will not keep your information for any longer than is necessary. We will take into consideration our legal obligations and tax and accounting rules when determining how long we should retain your information. When we no longer need to retain your information we will ensure it is securely disposed of, at the appropriate time.

10. Our website

Our websites use cookies to help them work well and to track information about how people are using them. More information on cookies can be found below.

For all areas of our website which collect personal information, we use a secure server. Although we cannot 100 per cent guarantee the security of any information you transmit to us, we enforce strict procedures and security features to protect your information and prevent unauthorised access.

Our website contains links to other websites belonging to third parties and we sometimes choose to participate in social networking sites including but not limited to You Tube, Twitter and Facebook. We may also include content from sites such as these on our website however, would advise that we do not have any control the privacy practices of these other sites. You should make sure when you leave our site that you have read and understood that site’s privacy policy in addition to our own.

11. Cookies and spotlight tags

HCCN uses “cookies” to help track the success of our online advertising and monitor the usage of our website. We use Google Analytics for our web analytics.

With cookies the information we collect and share is anonymous and does not personally identify you. It does not contain your name, address, telephone number, or email address.

What is a cookie?  A cookie is a small file of letters and numbers that we may put on your computer or mobile device when you access our website.  These cookies allow us to distinguish you from other users of the website helping us to provide you with a good experience when you browse our website and also allow us to improve our site. For example, they will tell us whether you have visited our site before or whether you are a new visitor.

Access the All About Cookies website – to find out more about cookies and how you can disable.

12. Changes to the policy

This policy replaces all previous versions and is correct as of May 2018. We will regularly review and update this Privacy and Data Protection Statement and will update, modify, add or remove sections at our discretion.  Any changes will be notified to you either via e-mail or through an announcement on our website and your continued use of our website, any of our services and/or the continued provision of personal information after we have posted the changes to these terms will be taken to mean you are in agreement with those changes.

13. Your rights

You have the right to:

• request a copy of the information we hold about you;
• update or amend the information we hold about you if it is wrong;
• change your communication preferences at any time;
• ask us to remove your personal information from our records;
• object to the processing of your information for marketing purposes; or
• raise a concern or complaint about the way in which your information is being used.

If you wish to find out more about these rights, or obtain a copy of the information we hold about you, please contact:

Amanda Orchard, Bluebell View, Meadow Lane, Houghton, Cambs, PE28 2BP
Tel: 07834 214153
Email: amanda@hccnthecharity.org

14. Privacy, queries or complaints

If you have any questions, queries or complaints about this Privacy and Data Protection Statement, please contact us using the above address and contact details.